Delivery

LS flower design provides next day delivery service for any order made prior to 9 pm every day.

Responsibility 

  • Please ensure that you accurately complete all fields of the Billing Details and Shipping Details form. This will ensure quick and smooth delivery of your fresh flowers.
  • It is helpful to add further details such as a building name, additional phone number, best entry point and location of a place in a big block, and best place to leave the flowers (if at all) in the Order Notes section.
  • If an incorrect address is supplied and the delivered flowers are successfully recovered by LS Flower Design, the customer will be contacted and additional charges may apply for the re-delivery.
  • If an incorrect address is supplied and the delivered flowers are not recoverable, LS Flower Design takes no responsibility for the lost flowers. It is the obligation of the customer to supply accurate details at the time of ordering.
  • If the recipient is not home when the delivery is made, the flowers and gifts will be left according to instructions in the Additional Notes section. In the absence of instructions, they will be left at the recipient’s front door if our experienced couriers deem it safe.  Otherwise, the customer will be contacted for further instructions, additional charges may apply.

Delivery time

  • For households (residences) delivery days and times are Monday to Saturday 9 am-7 pm AEST.
  • For business delivery days and times are Monday to Friday 9am-5pm AEST.
  • If you require delivery out of our normal delivery times, additional charges will apply, please contact us at info@lsflowerdesign.com.au.
  • We cannot guarantee specific delivery times but will make every attempt to fulfill any specific time requests.
  • We are unable to deliver on public holidays. Orders placed for these dates will be delivered the next business day.
  • When major events such as Valentine’s Day and Mother’s Day fall on Sunday delivery will be possible but may be limited to certain areas, please contact us at info@lsflowerdesign.com.au for further information.

Delivery Area and Fees

  • Our delivery area is within a 40km radius of the business address, as listed on our website. If your shipping address suburb is not within this area, please contact us at info@lsflowerdesign.com.au to discuss options.
  • Within a 10km radius of the business address: Delivery costs $10 for orders less than $60. Delivery is free for orders $60 or over.
  • Within an 11km-20km radius of the business address: Delivery fee is $15 flat rate for all orders.
  • Within a 21km-40km radius of the business address: Delivery fee is $20 flat rate for all orders.
  • If you are looking to make multiple orders at the same time please contact us at info@lsflowerdesign.com.au to discuss delivery fees.